Customer Relationship Management

Course Description

Learners will be able to develop knowledge and understanding of the scope and importance of Customer Relationship Management (CRM) and to explore how effective CRM is achieved.

Learning Outcomes

  • LO1 Understand the importance of customer relationship management (CRM) to business
  • LO2 Understand how effective customer relationship management is achieved
  • LO3 Understand the use of loyalty schemes in customer relationship management
  • LO4 Can plan improvements to customer relationship management in a named organisation

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Trent Education Centre,
2.3 Clarendon Park,


How to Apply

Tell us a little about yourself and we’ll help with the rest. Our convenient online application tool only takes 10 minutes to complete.

After you submit your application, an admissions representative will contact you and will help you to complete the process.

We will let you know if your application is successful.  If it is, you can enrol into the course and start studying.


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