Customer Relationship Management
Course Description
Learners will be able to develop knowledge and understanding of the scope and importance of Customer Relationship Management (CRM) and to explore how effective CRM is achieved.
Learning Outcomes
- LO1 Understand the importance of customer relationship management (CRM) to business
- LO2 Understand how effective customer relationship management is achieved
- LO3 Understand the use of loyalty schemes in customer relationship management
- LO4 Can plan improvements to customer relationship management in a named organisation
Contact us
Trent Education Centre,
2.3 Clarendon Park,
Nottingham,
NG5 1AH
How to Apply
- You Apply
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- We Connect
After you submit your application, an admissions representative will contact you and will help you to complete the process.
- Enrolment
We will let you know if your application is successful. If it is, you can enrol into the course and start studying.