Complaints
How to complain?
If you wish to make a complaint or suggestion, you can use complaints@trenteducation.co.
If you make a complaint using the complaints email and are not satisfied with the outcome, you may use the formal complaints form below:
Who can use this form?
Anyone applying to study or already studying at the College may use the complaints form. A complaint submitted by a third party will not be accepted unless accompanied by written authorisation from a student. Anonymous complaints will not be accepted.
What is this form for?
This form is used to submit a formal complaint about a service you have received from the Trent Education Centre. Complaints can also be raised informally if you would prefer to take this course of action. If have already raised an informal complaint and you are unhappy with the way your complaint has been handled informally, or if you do not feel that informal resolution is appropriate, please complete this form.)
Regardless of any other representation, complaints only become formal when a fully completed Complaint Form has been received.
Complainants are advised to exercise caution regarding use of language and avoid personal abuse as anything appearing in this form will be disclosed to the subject of the complaint during any investigation.
What will happen next?
Once you have submitted this form, the following process will take place:
A staff member will be appointed within 5 days of receipt of the Complaint Form.
The staff member may get in touch with you to discuss your complaint.
You will receive a written outcome within 20 days of raising your formal complaint.
The College will have due regard towards maintaining confidentiality in relation to your complaint but, to enable it to be considered fully, the content will need to be disclosed to members of staff involved in the investigation your complaint. Please note that by signing the Declaration you consent to the disclosure and sharing of information relevant to your complaint within the College at all stages.
