Complaints
If you are a student or if you are applying to study at Trent Education Centre (TEC), you can complain to us about anything you are not satisfied with here: complaints@trenteducation.co.
When you submit a complaint by email, you need to give us the following information:
- Tell us your name and student number if you have one
- Explain your concern or complaint
- State what if any steps you have taken to resolve the matter informally
- State what you want to see happen
- Add any supporting evidence you may have (e.g., relevant emails or documents)
If you prefer, you may find it easier to fill in the Complaint Form on our website instead.
We will respond to you within three days after receiving your email or complaint form and let you know what steps we will take to try and resolve the issue.
Please read our Student Complaints and Appeals Policy for more information.
Where possible, your details will remain confidential, and you will not be penalised for making a complaint. We welcome fair and constructive criticism from students and applicants that helps us to improve our services.
After you have sent us your complaint by email or using the complaint form, we will contact you within three days to let you know the next steps and how long it might take. We aim to resolve all complaints withing 10 days if possible and no later than a maximum of 21 days in total.
