Communication Skills for Business

Course Description

This unit aims to develop knowledge and understanding of the communication practices within organisations, and learners are introduced to the different modes and channels of communication used in organisations.

Learning Outcomes

  • LO1 Understand how internal communication takes place within organisations
  • LO2 Understand how organisations communicate with customers
  • LO3 Understand the factors that impact on the effectiveness of communications in business
  • LO4 Can present oral information effectively
  • LO5 Can communicate effectively in writing

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